Retail Service Specialist

Job Description:

Exhibits and furnishes a specialized and pleasurable customer interaction. Records purchases using allocated cash register, delivers clients amiable, just, welcoming, and effective payment service.

Roles and Duties:

• Welcomes and supports customers and patients by offering assistance with products and services, addressing any concerns or questions to ensure a pleasant customer engagement.
• Sets a standard by exemplifying and promoting exceptional customer service strategies among staff members to ensure a unique and enjoyable customer journey, incorporating interpersonal skills like welcoming customers, engaging eye contact, demonstrating politeness, and adhering to Walgreens service values such as being proactive in offering assistance and addressing customer needs.
• - Delivers friendly, quick, and efficient service to customers.
• Guiding customers on recommended purchase selections and recommending additional or upgraded products.
• Documents customer transactions on the given cash register, handles cash exchanges, and distributes change as required. Handles voids, returns, rain checks, refunds, and exchanges as needed.
• Maintains cleanliness and orderly display of counters and shelves, monitors stock levels, and updates documentation. Receives and labels items following the guidance of the store manager or instructions from the shift leader.
• Administers strategies to identify and minimize profit loss by adhering to asset protection processes.
• Ensures that state and local regulations concerning regulated products, such as alcohol and tobacco, are followed accordingly.
• Manages the setup and upkeep of displays, which includes promotional, seasonal, super structures, and sale items. Performs resets and modifications as needed.
• Supports with rotating stock and following the first in, first out principle for perishable goods to maintain freshness, as well as replenishing depleted items.
• Has a strong command of store systems and equipment.
• Assists clients with their photography needs, including digital passport photo service, poster printing options, employing a creative machine, and suggesting promotional photo products.
• Takes on the task of overseeing web pickups, monitoring orders within Picture Care Plus, putting together orders by picking items, and delivering orders to customers upon their store visit.
• Supports with both exterior and interior maintenance to ensure the store looks clean and orderly.
• Adheres to all company policies and guidelines; sustains respectful associations with colleagues.
• Completes exceptional assignments and additional tasks as needed.

Training:

• Attends training events and successfully fulfills PPLs as directed by the Manager or specified by the corporate office.

Qualifications:

• Ability in English reading, writing, and oral expression is a must
• The position entails a need for availability during weekends and evenings, requiring a flexible schedule
• Seeking candidates with at least half a year of retail background.
• It is ideal for candidates to possess previous work experience at Walgreens.
• Aspire to master English reading, writing, and speaking skills, with an exception in Puerto Rico
• The job necessitates a commitment to working a flexible schedule that includes weekends and evenings.
• We are open to hiring qualified candidates with prior arrests or convictions.

EEO Statement:

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.