Fulfillment & Delivery Specialist

Job Summary

We are seeking a dedicated team member to welcome, assist, and exceed guest service expectations. This role focuses on guest interaction, problem-solving, and promoting both physical and digital services to enhance the shopping experience. You will be responsible for ensuring a seamless and effortless checkout, guest service, and order fulfillment experience.

Skills:

• Adequate communication skills are necessary for engaging and interacting with guests in a compelling manner
• Making decisions that address problems and enhance guest happiness is essential for providing excellent service
• Flexibility in responding to different guest interactions and requirements
• Ability in endorsing and marketing store benefits and offerings

Responsibilities:

• Maintain top-notch customer service through adherence to predefined service norms
• Offer a genuine and friendly greeting to all arriving guests
• Quickly assess the needs of guests and adjust your approach accordingly
• Help guests by providing information about products and problem-solving options
• Confirm the accuracy and efficiency of scanning, bagging, and payment processing tasks
• Maintain a clean and well-ordered work environment
• Share news about promotions, product releases, and store events with guests
• Motivate customers to sign up for loyalty programs and consider applying for store credit cards
• Support guests in maximizing their usage of digital platforms, such as the store app and internet services
• Perform returns in adherence to store policies to meet customer needs effectively
• Improve the proficiency in dealing with order pick-ups, drive-up services, and gift registry transactions
• Help address and calm guest issues and reduce tensions in a manner that aligns with store regulations
• Guarantee that regulated products follow all federal, state, and local laws as mandated
• Aid in various aspects of store operations as needed to meet the demands of the business

Additional Skills:

• Successfully multitasking while also being attentive to detail requires strong organizational abilities
• Providing solace in guiding visitors about available products and services
• Rapid adjustment to changing technology and digital innovations
• Possessing the aptitude to work independently and in collaboration with peers

Job Requirements:

• Effective cash handling and skillful operation of the register terminal
• Competence in working outdoors under different weather circumstances
• Frequently engaging in the lifting and moving of goods that weigh up to 15 lbs, with intermittent lifting activities involving items up to 40 lbs
• Flexibility in scheduling, covering evenings, weekends, and holidays

About Target

Joining our team is synonymous with fulfilling a crucial function in our worldwide logistics and inventory operations. Our primary aim is to transport and allocate products with efficiency, all while ensuring compliance with U.S. Customs regulations. We establish strong vendor connections to ensure punctual deliveries, optimize inventory levels, and maximize cost-effectiveness.

At Target, our dedication lies in assisting families in embracing the delight of daily living. Our focus remains on bolstering communities, nurturing skills, and establishing pathways for development. As a unified team, we prosper through our collective efforts and commitment to supporting, expanding, and achieving.