Service Desk Specialist

Job Description:

Demonstrates and delivers a distinct and pleasant customer experience. Processes transactions using assigned cash register, provides patrons with courteous, fair, amiable, and efficient cashier service.

Roles and Duties:

• Engages with customers and patients by offering assistance and support with products and services, addressing concerns and inquiries promptly to ensure a favorable customer interaction.
• Demonstrates and promotes customer service excellence by sharing best practices with team members to ensure a memorable and positive customer experience, including interpersonal manners such as greetings, eye contact, politeness, and Walgreens service principles like proactively offering assistance, identifying needs, and ensuring satisfaction.
• - Delivers customer service that is kind, affable, rapid, and proficient.
• Assisting clients in selecting items for sale and proposing trade-in or companion merchandise.
• Documents customer purchases accurately on the allocated cash register, handles cash transactions, and gives change as requested. Manages voids, returns, rain checks, refunds, and exchanges according to store policies.
• Maintains the cleanliness and appealing display of counters and shelves, manages inventory control, and updates records systematically. Receives and labels items per the instructions of the store manager or as communicated by the shift leader.
• Executes strategies for preserving company resources to mitigate potential revenue decreases.
• Ensures that all guidelines regarding controlled commodities such as alcohol and tobacco at the state and local levels are met.
• Handles the construction and maintenance of displays, which include promotional, seasonal, elaborate structures, and items for sale. Carries out resets and modifications according to instructions provided.
• Assists in maintaining product quality by rotating stock using the first in, first out strategy and promptly restocking any depleted items.
• Shows proficiency in using store systems and equipment.
• Helps customers with their photo requirements, which include digital passport picture services, poster printing utilizing a creative machine, and promoting special photo products.
• Handles the responsibility for web-based pickup tasks, supervising orders in Picture Care Plus, completing orders by gathering items, and delivering orders to customers when they arrive at the store.
• Assists in preserving the store's cleanliness and orderliness by helping with exterior and interior maintenance work.
• Abides by all corporate regulations and protocols; cultivates harmonious relationships with team members.
• Executes specialized assignments and any other tasks as necessary.

Training:

• Engages in training opportunities and finishes mandatory PPLs as required by the Manager or assigned by corporate guidelines.

Qualifications:

• Adequate skills in English reading, writing, and spoken language are expected
• The role involves having a flexible work schedule that encompasses evenings and weekends
• Six months of experience in a retail setting is highly desired.
• Having prior experience working at Walgreens is advantageous for applicants.
• Strive to achieve fluency in English reading, writing, and speaking, apart from Puerto Rico
• Candidates must be willing to work flexible hours, which may involve evenings and weekends.
• Having a criminal record will not be a barrier to being considered for a position with our company.

EEO Statement:

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.