Front Desk Associate

Job Description:

Displays and provides a unique and enjoyable customer service experience. Registers purchases on designated cash register, serves customers polite, fair, friendly, and prompt checkout service.

Roles and Duties:

• Interacts with customers and patients by welcoming them warmly and providing guidance on products and services to create a positive customer service encounter. Handles and resolves customer queries for a satisfactory experience.
• Leads by example in modeling and sharing effective customer service techniques with all team members to deliver a unique and enjoyable customer service experience, covering interpersonal behaviors such as greetings, maintaining eye contact, showing courtesy, and following Walgreens' service traits like proactive assistance, identifying customer needs, and servicing until customer needs are fulfilled.
• - Offers customers efficient and friendly service with promptness.
• Advising clients on suitable items for sale and suggesting complementary or enhanced merchandise.
• Manages customer purchases recorded on the assigned cash register, facilitates cash transactions, and administers change as per customers' requests. Processes voids, returns, rain checks, refunds, and exchanges as requested.
• Ensures counters and shelves are clean and properly organized, conducts inventory checks, and maintains detailed records. Tags and prices products in accordance with the store manager's instructions or guidance from the shift leader.
• Implements measures to uphold company asset protection guidelines aimed at limiting profit erosion.
• Ensures that all regulations related to controlled items such as alcohol and tobacco are adhered to at the state and local level.
• Creates and manages displays, covering promotional, seasonal, elaborate structures, and merchandise on sale. Implements resets and alterations based on given directives.
• Aids in the separation of food items by differentiating between raw and pre-cooked items and arranging them according to company protocols, including the placement of frozen meats on lower shelves.
• Is knowledgeable about store systems and equipment operation.
• Provides support in the photo section, such as digital passport photo processing, creating posters with a creative machine, and recommending promotional photo items.
• Takes on the duty of managing web order pickups, tracking orders in Picture Care Plus, preparing orders by selecting items, and delivering orders to customers upon their store arrival.
• Ensures the store's exterior and interior are well-maintained to uphold a neat and organized appearance.
• Ensures adherence to all company policies and rules; nurtures professional rapport with fellow workers.
• Carries out specific projects and additional duties as required.

Training:

• Participates in training modules and accomplishes PPLs as requested by the Manager or assigned by the corporate authorities.

Qualifications:

• Proficiency in English, encompassing reading, writing, and verbal communication, is essential
• The job demands a readiness to work during evenings and weekends, necessitating flexibility in scheduling
• A retail environment background of six months is required.
• Previous experience at Walgreens is desirable for potential hires.
• Hope to excel in English language fluency in reading, writing, and speaking, excluding Puerto Rico
• The role requires being open to working outside standard hours, including weekends and evenings.
• We are willing to assess the suitability of candidates with arrest and conviction records for employment opportunities.

EEO Statement:

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.