Customer Experience Associate

Job Description:

Exhibits and offers a specialized and enjoyable customer service encounter. Records sales on allocated cash register, delivers clients respectful, just, friendly, and prompt payment assistance.

Roles and Duties:

• Greets and assists customers and patients to encourage engagement and provide support with products and services. Addresses customer concerns and inquiries effectively to enhance satisfaction levels.
• Exhibits and disseminates effective customer service strategies to all team members in order to deliver a standout and pleasing customer service encounter, including social skills such as greetings, eye-to-eye contact, respectful behavior, and Walgreens service characteristics such as proactive assistance, recognizing customer requirements, and providing service until customers are content.
• - Delivers friendly, quick, and efficient service to customers.
• Recommending products for sale to customers and suggesting trade-up options or related items.
• Operates the assigned cash register to document customer transactions, conducts cash exchanges, and provides change promptly. Deals with voided transactions, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves tidy and neatly stocked, oversees inventory management, and records necessary information. Processes merchandise by tagging and pricing as specified by the store manager or instructed by the shift leader.
• Administers strategies to identify and minimize profit loss by adhering to asset protection processes.
• Ensures that compliance with state and local statutes governing products like alcoholic beverages and tobacco is maintained.
• Builds and upholds various types of displays, such as promotional, seasonal, super structures, and merchandise for sale. Carries out resets and adjustments according to instructions.
• Provides assistance in categorizing food items to ensure that raw and pre-cooked foods are segregated and placed according to specified regulations, like storing frozen meats on lower shelves.
• Has a strong command of store systems and equipment.
• Offers customer service in the photo area, involving digital passport photo services, creative poster printing, operating a creative machine, and recommending promotional photo merchandise.
• Takes on the role of managing web pickups, monitoring orders processed in Picture Care Plus, assembling orders by selecting items, and providing orders to customers upon their store visit.
• Plays a role in maintaining the store's neat and orderly appearance by assisting with both interior and exterior upkeep.
• Adheres to all company policies and guidelines; sustains respectful associations with colleagues.
• Performs distinctive projects and any other delegated responsibilities.

Training:

• Participates actively in training sessions and completes PPLs as instructed by the Manager or designated by the corporate entity.

Qualifications:

• Capability in English reading, writing, and oral expression is required
• Flexibility to work non-traditional hours, such as evenings and weekends, is necessary
• Prioritizing applicants with six months or more of retail experience.
• It is ideal for candidates to possess previous work experience at Walgreens.
• Yearn to be proficient in English reading, writing, and speaking, with the exclusion of Puerto Rico
• The position calls for the ability to work a schedule that includes evenings and weekends.
• We are willing to evaluate qualified applicants regardless of their past involvement with the criminal justice system.

EEO Statement:

The offered remuneration will be determined based on factors like location, qualifications, competencies, educational background, work history, and other pertinent considerations. This position will be available until it is no longer vacant. For information on perks, kindly visit this link careers.